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1 Introduction
1.1 The website www.qvcuk.com, QVC’s mobile applications, QVC’s telephone ordering and voice response unit services (QCut), QVC’s interactive television services (QVC+) and any other of QVC’s applications, services or systems that you use (collectively, the ”QVC Digital Services”) are operated by QVC UK (we/us/our). Our registered address is at Building 8, Chiswick Park, 566 Chiswick High Road, London, W4 5XU.
1.2 Access to, use and/or downloading of the QVC Digital Services is limited to users who agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, stop using the QVC Digital Services immediately. Please read these Terms of Use carefully as they are a legal agreement between you and us and can only be amended with our consent. They should be read in conjunction with any details provided on the QVC Digital Services about how they operate, and the services which are available on them.
1.3 The supply of any products or services you order from the QVC Digital Services are also subject to ourQVC Customer Terms and Conditions. You should also read our Privacy Statement and Cookie Policy . Your use of the QVC Digital Services and your participation in any of the interactive QVC Digital Services is also subject to the Participation Terms and Community Standards.
1.4 We make no promise that the QVC Digital Services are appropriate or available for use in locations outside of the UK. If you choose to access the QVC Digital Services from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.
1.5 We reserve the right to change or update these Terms of Use from time to time without prior notice. Your continued use of the QVC Digital Services indicates your agreement to such changes or updates.
2 Accessing the QVC Digital Services
2.1 We cannot guarantee that the QVC Digital Services will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the QVC Digital Services and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the QVC Digital Services or any computer system, server, router or any other internet-connected device.
2.2 You are responsible for ensuring that your digital systems meet all relevant technical specifications necessary to use the QVC Digital Services and are compatible with the QVC Digital Services. You also understand that we cannot and do not guarantee or warrant that any content of the QVC Digital Services will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.
2.3 From time to time, we may restrict access to some features or parts of the QVC Digital Services to users who have registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.
3 Accuracy of information
3.1 We will use reasonable endeavours to ensure that information on the QVC Digital Services is accurate, but commentary and other material posted on the QVC Digital Services are not intended to amount to advice on which reliance should be placed.
3.2 Except to the extent that our Terms and Conditions apply, we make no representation or warranty that any information is accurate, complete or up-to-date and, to the fullest extent permitted by law,we accept no liability for any loss or damage caused by any reliance placed on such information by you or anyone to whom you communicate such information. In particular, while we do our best to ensure prices and promotions across all parts of the QVC Digital Services (e.g., online, on streaming services, on the mobile applications and on TV) are synchronised, due to your network coverage there may temporarily be some differences. All prices, special offers and promotions of items will be fullyupdated at checkout please check the price of the item before you submit your order.
3.3 If you find any inaccurate information on the QVC Digital Services please let us know and we will endeavour to correct it, where we agree, as soon as reasonably practicable.
4 Using the QVC Digital Services
4.1 We grant you a non-transferable licence to use the QVC Digital Services for your own personal non-commercial use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of the QVC Digital Services willbe permitted without our express permission and that of the copyright owner. In the event of any permitted copying, redistribution or publication of material from the QVC Digital Services, no changes in or deletion of author attribution, trade mark legend or copyright notice shall be made.
4.2 As we will not be liable for any data costs you incur through your use of the QVC Digital Services, please ensure you check the rates you will be charged by your ISP or network provider before using them. For example, watching QVC's video stream on your mobile device may significantly increase the data usage amount of your mobile device and may incur additional fees.
4.3 You are not permitted to use any scraping, data mining, robots, or similar data gathering and extraction tools to extract (whether one time or many times) for re-use any substantial parts of the content of any QVC Digital Service, without our express written consent. You are not permitted to create or publish your own database featuring substantial parts of any QVC Digital Service, including in particular any product or pricing information, without our express written consent.
4.4 As a condition of your use of the QVC Digital Services, you agree to comply with our Participation Terms and Community Standards and agree not to misuse or attack the QVC Digital Services by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack) or attempt to gain unauthorised access to the QVC Digital Services, the server on which any of the QVC Digital Services are stored or any server, computer or database connected to the QVC Digital Services.
5 Intellectual property rights
5.1 All content on the QVC Digital Services including but not limited to text, software, photographs, videos and graphics is protected by copyright. We, or our licensors, own copyright and/or database rights in the selection, coordination, arrangement and enhancement of such content, as well as in the original content. All trade marks, service marks and logos are owned by or registered to QVC UK, QVC, Inc. or their respective affiliates. All other product or brand names are trade marks of their respective owners. Except as expressly set out in these Terms of Use, nothing in these Terms of Use shall give you any rights in respect of any intellectual property owned by us or our licensors. You shall not assert or attempt to obtain any such rights and you shall not use, copy, reproduce, modify, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit, our name, trade marks, service marks, logos or other proprietary marks or any of the contentof the QVC Digital Services, in whole or in part, except as provided in these Terms of Use.
5.2 The rights granted to you under these Terms of Use shall terminate immediately upon your breach of any of these Terms of Use.
6 Links to this and other websites
6.1 We may provide hyperlinks or other links from the QVC Digital Services to other websites, applications or services which are operated by other organisations. We are not responsible for external websites, applications or services that link to the QVC Digital Services or which are linked from them. That we include these links does not imply any endorsement of the material on such sites or any association with their operators.
6.2 You may not link from another internet site to any page on the QVC Digital Services, without our prior written consent and subject to your entering into our standard form of website linking licence.
7 Our liability
7.1 Although we hope the QVC Digital Services will be of interest to users (and except to the extent that our Terms and Conditions apply), we accept no liability and offer no warranties or conditions in relation to the QVC Digital Services or their content, to the fullest extent such liability can be excluded by law.
7.2 If you are a consumer and not a business user, we shall not be liable to you for any business losses and shall only be liable for any losses which are reasonably foreseeable.
7.3 If you are a business user, in no event shall we be liable to you for any indirect or consequential loss, loss of profit, revenue or goodwill arising from your use of, or inability to use, the QVC Digital Servicesor information on the QVC Digital Services. Except as provided in these Terms of Use, all terms implied by law are excluded.
7.4 We accept liability for death or personal injury caused by our negligence and responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.
8 General
8.1 QVC UK is a company registered in England. Our company number is 02807164 and our registered office address is Building 8, Chiswick Park, 566 Chiswick High Road, London W4 5XU. Our VAT registration number is 723095447.
8.2 Any formal legal notices should be sent to us at the address at the end of these Terms of Use by email and confirmed by post.
8.3 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms of Use.
8.4 If any part of these Terms of Use is found to be unenforceable as a matter of law, all other parts of these Terms of Use shall be unaffected and shall remain in force.
8.5 You and we agree that English law applies to these Terms of Use and that any dispute between us regarding the QVC Digital Services or arising out of or in connection with these Terms of Use will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought be the courts there.
9 How to contact us
If you experience problems with the QVC Digital Services or would like to comment on them, please feel free to contact us in any of the following ways:
by completing a web email form
by writing to us at:
QVC UK
Customer Operations Centre
South Boundary Road
Knowsley Industrial Park
Knowsley
Liverpool
L70 2QA
United Kingdom
10 Updates
These Terms of Use were last updated on 27 March 2023.
