Returns and Refunds

We want you to love every purchase from QVC but understand that’s not always the case. If your order isn’t quite right, returning it is simple and hassle-free with our Customer Returns Portal. Our goal is to make things easy, so you can shop with confidence every time.

60 Day Money Back Guarantee

Shop with confidence with QVC's 60-day money back guarantee. As well as your statutory right to cancel, you have two months to return or exchange any item you purchase, giving you complete peace of mind when shopping for what you love and discovering exciting new products too. If a return is requested after the 60-day period, we will not be able to process it, and the item will be sent back to your default delivery address.

Returns Are Easier With EVRI

Returns Are Easier With EVRI

Changed your mind? No problem, just use EVRI for a quick way to process your returns.

It's so convenient, with ParcelShops open 7 days a week early and until late.

It's also your most affordable returns option, with prices starting from as little as £2.24.

Find Out More

Frequently Asked Questions

No worries, just include a note in your package with the following details:

  • Your full name, address, membership details, and phone number.
  • Cost of purchase.
  • Order number and item number if available.
  • Reason for return and the action you would like (exchange or refund).

You can find all these details by logging into My Account and viewing your Order History.

Need assistance? If you need any help, give us a call on 0800 51 41 31 or send us an email. We're happy to provide all the information you need.

If your item came directly from the vendor, please contact us for further instructions.

Return your package to one of the following addresses:

For all items:
Returns Department
Liverpool
L70 2ZY

For any jewellery items:
Jewellery Returns Department,
Liverpool,
L70 2QF

Check your return status

  • By phone: call Quick Check on Freephone 0800 53 43 33 to get the status of your return. Simply select your most recent return or enter an item/order number.
  • Online: log into My Account and select ‘Order Status’ to see your most recent orders and return status:
  • Returned: the item has been received and refunded.
  • Replacement: the item has been replaced, and a new order will show in your order history.

Please note: we’re processing returns as quickly as possible. If you’ve returned an item via Royal Mail, please allow a few extra days for your return to be processed.

If your item is valued at more than £200, here's how you can return it:
1. Use the Post Office:

  • Visit your local Post Office.
  • Request a ‘signed for’ service to ensure your item is tracked.
  • Make sure the item is covered by insurance for its full value.

2. Packing your Item:

  • Securely pack your item to prevent any damage.
  • Include your returns slip

3. Send and track:

  • Keep the receipt and tracking number provided by the Post Office.
  • Monitor the return progress through the Post Office's tracking system.

Don’t worry, there are still several convenient options for returning your items:

  • Evri Collection: arrange a collection from your home via Evri's website. A courier can pick up your parcel from your address on a pre-arranged day. Ensure you have a printer to print the collection label.
  • Evri Locker: use the Evri Lockers Locator to find your nearest Evri locker. Once at the locker, follow these steps:
    1. Start the process: tap the screen to start and select 'Return' if prompted.
    2. Scan the label: either scan your return barcode or enter the code manually.
    3. Choose a locker size: based on your parcel size, select the appropriate locker compartment.
    4. Open the compartment: the locker will open automatically. Place your parcel inside and close the door securely.
    5. Receive confirmation: after securing your parcel in the locker, you’ll receive a receipt or an email confirmation as proof of your return.
  • Royal Mail Collection: you can book a parcel collection from your home through Royal Mail's Parcel Collect Service. The postman can collect from your address on a specified day.
  • Evri Collection: arrange a collection from your home via Evri's website. A courier can pick up your parcel from your address on a pre-arranged day. Ensure you have a printer to print the collection label.
  • Royal Mail Collection: you can book a parcel collection from your home through Royal Mail's Parcel Collect Service. The postman can collect from your address on a specified day.

You can contact us and we’ll be happy to help arrange a collection for you.

For detailed returns information from our suppliers, just contact us. We'll guide you through the necessary steps. If required, we'll share your return details with the supplier. They will then get in touch to arrange either a collection or provide the correct return address.

For some items like plants and food, you might not need to return them. We'll process your return and any refund when you call.

If your jewellery is valued at £200 or more, please return via the Post Office, requesting a 'signed for' service and ensure your item is covered by insurance.

For fine jewellery items, please return to:
Returns Department
Liverpool
L70 2QF

We honour refunds or replacements for all products. However, for perishables like plants and food, we usually don't expect them to be returned.

Need assistance? Just give us a call, and we'll let you know if the item should be returned and guide you on the best way to do it.

Refunds

You have a generous 60 days to return any purchase you're not happy with – there’s nothing that we won’t take back! Just a heads up, the delivery charge is non-refundable.

Please allow up to 14 days for your refund to be processed. Your refund will be returned to the original payment method you used.

Our standard returns policy is 60 days. Every QVC product, unless stated otherwise, is backed by this promise. If you're not satisfied with your purchase, return it within 60 days of receipt for a refund. Please note, your delivery charge is non-refundable. For more details see our full returns policy here.

Once we've processed your refund or replacement for returns within 60 days, we'll send you a confirmation email to the address on your account.

Track your return: log in to ‘My Account' online to check the status of your return. Your order status will update to ‘Returned/Replaced’ once it has reached us.

Need help? If you've returned an item with Evri over 14 days ago and haven't received your refund or replacement, please contact us.

Cancelling Orders

If your items haven't been despatched from our warehouse, you may be able to cancel your order online.

Check order status:

  1. Go to My Orders in your My Account.
  2. Select Order Status.
  3. Search by item number or order number. 
  4. If your order can be cancelled, you’ll see a Cancel Order message at the top right of the screen.

For information on cancelling a Subscribe & Save order, please contact us.

While you can't cancel individual items yourself, you have the option to cancel the entire order online – if you see the ‘Cancel Order’ button - and then place a new one for the items you want. For partial cancellations, if your order hasn't been despatched yet, please contact us and we’ll be happy to help.

Contact Us

Call us: reach our friendly Customer Care team on our freephone number 0800 51 41 31. We’re here to help 7 days a week, from 7am to 11pm.

Quick Check Service: for quick updates on your order or return status, call 0800 53 43 33 anytime.

Write to us:
QVC, Customer Operations Centre,
South Boundary Road,
Knowsley Industrial Park,
Knowsley,
Liverpool, L70 2QA, United Kingdom

Connect with us on X @qvcuk and our Customer Care team will be happy to assist you.

Returns Policy
FAQs